Refund Policy

Last Updated: June 3, 2026

At ChannelzIQ, we want you to be completely satisfied with our Service. This Refund Policy outlines the terms under which you may request a refund for paid subscriptions.

Plans & Cancellation Policy

Free plan

Our Free plan is free forever. No credit card, no charge — ever. Use it as long as you like.

Paid plans

When you upgrade to a paid plan, your card is charged immediately and your plan starts right away. There is no free trial. Paid plans renew automatically — monthly plans each month, annual plans each year — until you cancel. We'll remind you by email before any annual renewal, and we'll give you advance notice before any price change.

Cancel anytime

You can cancel from your account settings whenever you want. When you start a cancellation, we'll ask whether you'd like to downgrade to the Free plan or close your account entirely. What happens next depends on your plan:

Monthly plan: Your renewal is canceled. You keep full access until the end of the month you've already paid for. No refund is issued for the remainder of the month.
Annual plan, within 14 days of your charge: We issue a full refund and your paid access ends right away.
Annual plan, after 14 days: Your renewal is canceled. You keep full access until the end of the year you've already paid for. No refund is issued for the remaining time.

What "downgrade" vs. "close" means

Downgrade to Free: when your paid access ends, your account moves to the Free plan and your work stays intact. Close your account: your account is scheduled for deletion with a 30-day grace period during which you can reactivate. After that, your account is closed and your personal data is removed. We retain a limited billing and consent record where the law requires us to.

Change your mind

Any time before your access ends — and during the 30-day grace period after choosing to close — you can reactivate with one click.

No refunds for unused time

Except for the 14-day annual window above, payments are final once processed. We don't prorate or refund unused time.

Billing errors

Charged in error? Email support@channelziq.com and we'll make it right.

1. 30-Day Refund Window

We offer a 30-day money-back guarantee on all new paid subscriptions. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your initial purchase date.

This guarantee applies to:

First-time subscribers to any paid plan (monthly or annual).
The initial subscription payment only.

2. How to Request a Refund

To request a refund, please follow these steps:

Send an email to billing@channelziq.com with the subject line "Refund Request."
Include the email address associated with your ChannelzIQ account.
Provide a brief explanation of why you are requesting a refund (optional, but helpful for us to improve).

We will process your refund request within 5 business days of receiving it. Once approved, the refund will be issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.

3. Refund for Annual Subscriptions

For annual subscriptions, the 30-day refund guarantee applies to the full annual payment. If you request a refund within 30 days of purchase, you will receive a full refund of the annual subscription fee.

After the 30-day window, annual subscriptions are non-refundable. However, you may cancel your subscription at any time, and your access will continue until the end of your current billing period.

4. Renewal Refunds

For subscription renewals (both monthly and annual), refund requests must be submitted within 7 days of the renewal charge date. If you did not intend to renew, we recommend canceling your subscription before the renewal date to avoid being charged.

5. Exclusions

Refunds are not available in the following circumstances:

Accounts that have been terminated for violations of our Terms of Service or Acceptable Use Policy.
Requests made after the applicable refund window has expired.
Promotional or discounted subscriptions where the terms of the promotion explicitly exclude refunds.
Add-on services or one-time purchases, unless otherwise stated at the time of purchase.

6. Cancellation vs. Refund

Canceling your subscription and requesting a refund are different actions:

Cancellation: Stops future billing. You retain access to the Service until the end of your current billing period.
Refund: Returns the payment for the current billing period. Your access to paid features will be revoked upon refund approval.

7. Disputes

If you believe a charge was made in error or you are dissatisfied with our refund decision, please contact us at billing@channelziq.com before initiating a chargeback with your bank or credit card company. We are committed to resolving billing disputes fairly and promptly.

Filing a chargeback without first contacting us may result in account suspension and delays in resolving the dispute.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Changes will not apply retroactively to existing refund requests.

9. Contact Us

For any billing or refund questions, please contact us:

Email: billing@channelziq.com
Mailing address: We don’t publish a street address — email support@channelziq.com with the subject “Mailing address request” and we’ll respond within 5 business days.